By accessing or making a purchase on Heirloom Echo Jewelry, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any other login information.

Any activity that occurs under your account will be considered authorized by you.

Heirloom Echo Jewelry is not liable for any loss, damage, or misuse resulting from:

Unauthorized access to your account

Sharing your login details with others

Negligence in securing your device or password

2. Use of Website

You agree not to misuse the website for fraudulent, illegal, or harmful activities.

You may not attempt to copy, modify, distribute, or exploit any content, images, or product listings without written permission from Heirloom Echo Jewelry.

3. Product Information

We strive to provide accurate descriptions, images, and details of all products.

However, slight variations in color, texture, or appearance may occur due to lighting, device screens, or handmade craftsmanship.

4. Pricing & Payments

All prices listed on our website are final and inclusive/exclusive of taxes (as mentioned).

We reserve the right to update prices, run promotions, or make corrections without prior notice.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We may cancel or refuse an order due to stock issues, incorrect information, or suspected fraudulent activity.

If an order is canceled after payment, a full refund will be issued.

6. Intellectual Property

All logos, branding, product designs, website content, images, and text are the exclusive property of Heirloom Echo Jewelry.

Reproduction or commercial use without permission is strictly prohibited.

7. Limitation of Liability

Heirloom Echo Jewelry is not responsible for any:

Indirect, incidental, or consequential damages

Losses arising from delayed shipments, misuse of products, or website downtime

Third-party errors, payment gateway issues, or courier service delays

8. Policy Updates

We may update these Terms & Conditions from time to time. Continued use of the website signifies your acceptance of any changes.

Thank you for choosing Heirloom Echo Jewelry.
We are committed to delivering your order safely, promptly, and with the utmost care your purchase deserves. Please review our shipping policy for complete clarity on how deliveries are handled.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is shipped, you will receive a shipping confirmation email along with tracking details.

Note: During peak times such as festive seasons, sales, or new product launches, processing may take slightly longer. We appreciate your patience — your jewelry is worth the wait!

2. Shipping Duration

We offer domestic and international delivery through trusted courier and logistics partners.

Estimated Delivery Time:
Region    Delivery Time
India (Metro Cities)    3–5 business days
India (Other Areas)    5–8 business days
International Orders    10–15 business days (varies by country & customs clearance)
 

At Heirloom Echo Jewelry, we aim to ensure your complete satisfaction. If you are not fully happy with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

The item is unused, unworn, and in its original condition.

The product is returned with all original packaging, tags, seals, and accessories intact.

Your request for return is made within 7 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect:

All Jewelry

Customized or personalized jewelry

Items purchased during sale or clearance

3. How to Request a Return

Email us at heirloomechojewelry@gmail.com
 within 7 days of receiving your order.

Include your order number, reason for return, and photos (if applicable).

Once your request is reviewed and approved, we will share the return shipping address and detailed instructions.

Pack the product securely and ship it back to us.

Note: Return shipping charges must be paid by the customer, unless the item delivered was defective, damaged, or incorrect.